Privacy Policy
Your privacy matters to us
Last Updated: December 2, 2024
Introduction
Joe Garage Door Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website joegaragedoorrepair.com or use our garage door repair and installation services.
Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect information about you in a variety of ways:
Personal Information
When you request our services or contact us, we may collect:
- Name and contact information (phone number, email address)
- Service address and billing address
- Payment information (processed securely through third-party payment processors)
- Details about your garage door service needs
- Communication history with our team
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website or search terms
- Geographic location (city/region level)
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process and complete service requests
- Send you service confirmations and appointment reminders
- Respond to your comments, questions, and requests
- Send promotional communications (with your consent)
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, scheduling software)
- Legal Requirements: When required by law or to respond to legal process
- Business Protection: To protect our rights, privacy, safety, or property
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent where applicable
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: +1 508-665-1917
- Address: 400 Cochituate Rd #15, Framingham, MA 01701
- Email: Contact us through our contact page